Customers today have unprecedented access to online information on anything they wish to purchase, however small or big the expenditure might be. This has drastically transformed the purchase process, which is now determined by their positive interactions with the brand. Unless your business is equipped with intelligent systems that can understand and predict customer needs and respond proactively, your business will be left out in the race.
Whether you wish to do an ad hoc analyses of your customer data in a few clicks or an in-depth investigation on the customer purchase behavior and current trends, we’ve got you covered through Microsoft Dynamics 365 for Customer Insights from iSys Solutions. It brings together all your customer data from Dynamics 365, Office 365, and even third-party applications to offer you a 360-degree view of the customer journey, empowering you to make quick, smart and insightful decisions. What more, you get to target customers with offers and messages that are personalized to their needs and preferences.
Reap benefits by unlocking actionable insights based on past customer data and present trends and opportunities.
Microsoft Dynamics 365 for Customer Insights from iSys Solutions enable your business to:
- Enhance customer journey- Map your customer’s path to purchase using artificial intelligence in order to up sell and cross sell solutions that meet their preferences and needs.
- Get single customer view- Get a 360-degree view of the customer journey by bringing all your customer data together including those from third-party data sources.
- Take data-driven actions- Rely on Dynamics 365 with Microsoft Azure to transform your data into actionable insights that help you take smarter and quick decisions.
- Market effectively- Use your marketing resources effectively through customer segmentation and by creating highly targeted campaigns based on predicted customer journeys.